Shipping policy
Shipping Policy – Celestia & Co.
At Celestia & Co., every order is prepared with care and attention to detail. From carefully inspecting each piece to packing it securely, our goal is to ensure your jewellery reaches you safely and beautifully.
Below are the details of our shipping and delivery process.
Order Processing
All orders are processed within 3 business days from the date the order is placed.
Once your order has been processed and dispatched, you will receive a shipping confirmation email along with your tracking number so you can monitor the progress of your delivery.
Please note that processing times may vary during peak seasons, sales periods, or due to unforeseen circumstances.
Delivery Timeline
Once you receive your tracking details, the courier delivery typically takes 3–5 business days, depending on your location.
Delivery timelines may vary based on:
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Your delivery location
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Courier partner availability
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Weather conditions or unforeseen logistical delays
At present, Celestia & Co. ships only within India.
Shipping Address
Please ensure that you provide accurate and complete shipping information during checkout.
Your address should include all necessary details such as:
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House/Flat number
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Street/Area name
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Landmark (if applicable)
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Correct PIN code
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Valid contact number
Celestia & Co. will not be responsible for orders that are delayed, misrouted, or lost due to incorrect or incomplete address information provided at checkout.
Address Changes
Once an order has been processed and dispatched, the shipping address cannot be changed or modified.
We recommend reviewing your address carefully before completing your purchase.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please contact us immediately.
Our team will coordinate with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
Need Assistance?
If you have any questions, concerns, or requests regarding our Shipping Policy, please feel free to contact us.
Customer Agreement
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy, including the terms related to order processing, shipping methods, and delivery timelines.